• Club OpenRoad at OpenRoad VW

Service & Parts

Our Service Advisors and Technicians are knowledgeable, friendly, and have been trained to maintain and repair your Lexus. As a leader in the market you can expect to be looked after and our service to be excellent value for money.

Our certified Lexus technicians have earned “Pursuit” rankings and in 2009 one of our technicians was ranked #1 in Canada.  In 2010, our service team also received 5 President’s Awards. At OpenRoad LEXUS we perform all manufacturer maintenance, out of warranty repairs, plus offer competitive prices on tires, batteries, parts and car accessories.

Book Service Online     |    View Lexus Canada's Maintenance schedule.

     

Roadside Assistance: 1-800-265-Lexus (3987)

Guest Experience

  • Service in multiple languages
  • Complimentary loaner vehicles (pre-booking required and subject to availability)
  • Complimentary loaner tablets for use in our Lexus Lounge
  • Car wash with every service visit
  • In-store Internet Wifi, coffee, tea, magazines, and newspapers
  • Online booking & service status updates
  • Seasonal tire storage
  • Full vehicle service history & access to updates & recalls
  • Complimentary Club OpenRoad rewards membership

Book Service Online    

Guest Loyalty Program

Club OpenRoad is our unique rewards program that gives you 15% back in points when you service your car with us. Use your points to save an up to $2,500 off your next car purchase from any OpenRoad dealership.

Membership is free. Talk with your Service Advisor to enroll. There is no physical member card and all your points will be shown in your personal online account. 

Cameron Ma | Service Director
Learn more about Club OpenRoad


Lexus Canada Dealerships Ranked Highest in Service Satisfaction by J.D. Power

Beyond expert servicing by our Lexus-trained technicians, the highest-quality overall experience and attention to detail is the standard that each Lexus Guest can expect when they visit a Lexus dealership. This heightened level of care is part of our ongoing quest for the very best in service excellence — a level of excellence for which Lexus dealerships have gained national recognition.

For the second year in a row, J.D. Power has awarded Lexus Canada dealerships the highest rank in “Highest Overall Customer Satisfaction Among Service Provider Brands”. This prestigious recognition is based on a study of more than 12,340 Canadian vehicle owners whose vehicles are between 4 and 12 years old. The study measures overall satisfaction based on five key factors, including: service initiation; service quality; service advisor; service facility; and vehicle pick-up.

At Lexus, we're proud to be recognized for our service expertise, commitment to quality and focus on customer service — adding to the sincere pride we take in each and every Lexus Guest experience we create.