OpenRoad Auto Group's Response to COVID-19

March 13th 2020 | OpenRoad Auto Group

The novel coronavirus COVID-19 is top of mind. On behalf of OpenRoad Auto Group, I want to share with you our health and safety action plan to help protect all guests and staff associates at each one of our dealerships. While no cases have been reported at any of our locations, our company is committed to a rigorous and proactive approach. We want to do everything we can to maintain a healthy and responsible environment for all.

OpenRoad Health & Safety Action Plan

  1. Health and Safety Officers – Officers assigned to all dealerships, responsible for reporting and guidance to ensure the best standard of cleanliness and staff health safety practices.
     
  2. In-Store Community Safety Information – Community safety communications plan in all dealerships, including posters and digital screens outlining handwashing techniques, prevention and best practices. Also available on company websites and social media.
     
  3. Sanitization Plan – Increased sanitization of all high-traffic area touchpoints within all dealerships multiple times a day, plus professional daytime cleaning service during peak times and nightly cleaning.
     
  4. Loaners and Test-Drive Vehicle Preparation – All hard and soft surfaces inside service car loaners and test-drive vehicles are vacuumed and wiped down each time a guest or staff associate uses a vehicle.
     
  5. Service Work Preparation – Guest vehicles for service in-store are outfitted with steering wheel covers and seat protectors prior to maintenance or repair work, plus all OpenRoad technicians are required to wear disposable gloves to work on vehicles.
     
  6. Sanitizer Locations – Additional hand sanitizer dispensers and locations in all dealerships for guests and staff associates to sanitize hands throughout the day.
     
  7. Discontinuation of Shared Foods – All complimentary and shared guest café fruits and pastry snacks are temporarily removed.
     
  8. Test Drives and Valet Service – Increased out-of-dealership test drives and vehicle maintenance valet pickup services are offered. Check with individual dealerships.
     
  9. Travel Restriction – No unnecessary business travel by staff associates. Staff are required to advise personal travel destinations so the company can make necessary arrangements.
     
  10. Hand Etiquette – As outlined by health officials, OpenRoad staff associates practice frequent hand washing and refrain from hand shaking.

With these ten measures, we are committed to doing our best to promote the safety and well being of all guests and associates. OpenRoad continues to closely monitor updates, and remains proactive to navigate the developments of COVID-19. For national and local updates, I encourage you to visit the resource links below:

Public Health Agency of Canada

BC Provincial Health Officer and BC Centre for Disease Control

US Centers for Disease Control and Prevention

Washington State Department of Health

Thank you for your understanding and cooperation during these rapidly changing times. Together, I am confident that we can address the challenges of today as we prepare for the future. We are open for business as usual, and we will continue to work hard to earn your trust and loyalty. On behalf of everyone at OpenRoad, I look forward to welcoming you to our dealerships very soon.

 

Christian Chia
Chief Executive Officer, OpenRoad Auto Group

About the Author

At OpenRoad Auto Group, we are proud to represent 21 (and growing) stellar brands of new cars for sale in Greater Vancouver and hundreds of used cars in Vancouver for sale at over 26 full-service car dealerships.

Exclusive to OpenRoad Auto Group, our Club OpenRoad loyalty program allows you to gain points while you service your vehicle, and redeem these points on your next vehicle purchase. Exclusive events and perks are also great incentives to join Club OpenRoad.

 

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