Dealership Reviews

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We have recently purchased a Lexus RX350 over the weekend and wanted to express our appreciation towards the service Rachel provided. She was very professional, courteous, and made us feel comfortable while we go through the transaction. She wasn't rushing although it was past lunch hour. Her customer service was excellent and she was always smiling. Please extend our appreciation to Rachel. Thank you. -Catherine D.
Hello Cameron, I wanted to take a moment of your time to commend one of your employees Jason Hsu. His customer service skills and attention to detail coupled with his prompt and professional responses to email and voicemail are to be commended. All too often people are quick to let companies know when employees don’t meet expectations. On the contrary Jason goes above & beyond and you are fortunate to have him working for Open Road Port Moody. Cheers, Jon Dingle
Cameron Ma: I would like to thank you for your intervention and great service. It will not be forgotten. Dick & Anne T.
My wife and I just took ownership of a 2011 RX350 from your sales team. We were very happy with the high level of customer service provided to us from Amy Li, from the first visit to your sales floor in January to the day we picked up the vehicle in February. Amy provided first grade customer service shown by her actions, 1. Amy was able to answer all of our questions and provided easy access to a test vehicle during the our vehicle selection period. 2. Amy came in on her day off to work on an offer 3. Amy came in even though she was not feeling well, to explain the features when we picked up the vehicle 4. Amy responded to my email on a Sunday evening to a minor question, talk about customer first. I was only expecting a response from her on next day of business. It was a pleasure working with Amy on our purchase. Please pass on our thanks to Amy for her great customer service experience. We hope the RX350 delivers the same first grade service as Amy. Stan and Robyn Tamaki
I wanted to take a moment of your time to commend one of your employees Jason Hsu. His customer service skills and attention to detail coupled with his prompt and professional responses to email and voicemail are to be commended. All too often people are quick to let companies know when employees don’t meet expectations. On the contrary Jason goes above & beyond and you are fortunate to have him working for Open Road Port Moody.

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