Dealership Reviews

Submit Review

My father bought his Lexus about couple of weeks ago from Simon Kim at OpenRoad Lexus Port Moody, and every step was a delight. Simon's frank pros and cons for different models, including hybrid and non-hybrid, guided my dad to make right choice for his needs and life-style. Time consuming but very thorough explanation for the use of the car, when we were picking it up, was especially helpful for my non-tech-savvy father. Continuous check-ups to see the vehicle was working right was another bonus to the whole buying experience.

I purchased my vehicle from Lexus of Port Moody this past weekend after shopping at other Lexus dealerships prior to my purchase. The reason I purchased my vehicle from this specific dealer was due to the service that I received from Thomas Chen. He was very knowledgeable about the vehicle that I was interested in, as well as friendly. I also had a chance to speak with Kim Penner (finance manager) who made you feel very comfortable during the finance process.

I highly recommend this dealership as purchasing a vehicle here was made easy and enjoyable.

I had a great experience with Sunny Parmar at Openroad Lexus Port Moody to purchase my CT200h! Very professional and easy to deal with. He followed up with me over the course of several weeks to assess my needs in my car purchasing decision. The rest of the team is efficient and educate/inform you without being too pushy as well. Thank you Sunny and the team! I will be recommending you to my family and friends.

Great great great service, absolutely remarkable. Always willing to discuss the problems I have with the car other than the scheduled maintenance content. Even though I bought my vehicle second hand somewhere else and bring it here for service, they still provide very friendly service not like OpenRoad Lexus Richmond.

Our family was looking at getting another vehicle which had a large back trunk and Kevin was our go to guy. Despite all the different needs we had and different changes we made in decision making during our purchase, he was very helpful and did what he thought was best for us. His help really made purchasing a good car pain free and fun. I cannot thank him enough for all that he has done for us. Great work.

I took delivery today of my sixth Lexus my new vehicle being a 2015 RC-F.  Predictably the team at OpenRoad Lexus Port Moody attended to all of the details of this purchase. The staff all came together bringing their own specific skills sets to the table to ensure that taking delivery of my new vehicle was a seamless, pleasurable and exciting process! It is always enjoyable dealing with a motivated group of people that have in-depth product knowledge, are attentive to the needs of the client and truly enjoy being part of the group!  Thank you Team OpenRoad Lexus Port Moody for taking care of me once again. See you in three years....


A very belated thank you to you and your wonderful staff for getting me in and out in such a timely manner that I was not stuck in rush hour traffic on my way home. How I appreciate all the kindness that your staff. Steve, you were great in getting things done in such an orderly manner not only in time but in the servicing of the car and the work that had to be done. Thanks so much and also to the technical staff, always behind the scenes!!

Steve I sincerely want to thank you for taking care of my tire "issue". You handled the matter in a thorough and professional manner, and 'got to the bottom' of the issue in a very prompt manner. Thankfully I have a renewed confidence in the IS F...what a car! Thanks again Steve. And Terry, thank you for putting me in touch with Lexus Canada right away. My car was on a flatbed tow truck headed to Open Road Lexus in Port Moody within 2 hours of my call to them.

You may not remember me, but you serviced my 2011 Lexus RX350 on December 12. I came over from the Island for a meeting that day and my car broke down on the ferry. My Lexus Nav system found your dealership and although you were booked solid, you fit me in that afternoon. You were so wonderful, and I wanted to pass on my appreciation. I have sent an email to your President (via your website) to let him know the outstanding service you provided to me that day. You tested my battery and had me up and running within 10 minutes! Great job! Thanks again, Keri M.

We sincerely enjoyed the the Nutcracker by Goh ballet and want to extend our appreciation for great job you guys are doing. Also want to specifically mention Cameron Ma and Jason Hsu for outstanding customer service. We have to drive from North shore to OpenRoad Lexus and it is worth it for great professional services we receive and constantly experience.